Audiology - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center

 

Audiology

Audiology provides comprehensive clinical services to Veterans with hearing, tinnitus and balance disorders. Veterans may contact the Audiology Department directly and request an appointment. The following eligibility criteria have been established for audiology services:

Complete audiology services, including hearing aids:

  • 0% service connection for impaired hearing, ear condition, tinnitus
  • 10-100% service connection for any condition
  • Ex-POW
  • Purple Heart recipients
  • Aid and Attendance recipients
  • House bound
  • Hearing evaluation: including eligibility for hearing aids if a registered Veteran
  • Service connection for any condition other than impaired hearing
  • Non-service connected Veterans who are registered with the Coatesville VA Medical Center for their health care

Frequently Asked Questions About Hearing Aids

How do I order batteries and supplies?

The VA Denver Acquisition and Logistics Center (DALC) predominantly provides zinc air batteries for use in hearing aids. However, different battery types are also available for use in other battery powered devices such as artificial larynxes, assistive listening devices, and other devices such as neuromuscular stimulators.

Veterans who are authorized to receive batteries from the VA have several ways to request additional batteries. Please reorder when your remaining supply of batteries is sufficient for approximately 30 days. Based on the information contained in your request, each order will contain batteries sufficient to operate your hearing aid or device for at least six months.

  1. Use the blue VA Form 2346, Request for Batteries and Accessories card/envelope received with your initial or latest battery order. Complete the form and mail it to the DALC at the address provided on the form.
  2. You may now order batteries online. Users of the online ordering system are required to register through the E-Authentication credentialing process. E-Authentication is a government-managed service that makes it possible for veterans to gain access to government services online. View the procedures to gain access to the VA site to order batteries.
  3. You may send an order via email to dalc.css@va.gov.

If you have any questions or need additional assistance, call the DALC Customer Service Section at (303) 273-6200.

What do I do if my hearing aid is not working?

  • Do not throw out broken hearing aids. Repairs are expected and are provided at no cost by the VA.
  • Mail in your hearing aid or drop it off at our office (dropbox located outside of Room 121, Building 69).
  • There is no walk-in clinic.
  • The audio technicians handle all repairs and tubing changes.

If you have any questions or need additional assistance regarding hearing aid repairs, call 610-384-7711, ext. 5270. Hearing aids are replaced every four years.

How often should I clean my hearing aids?

  • Clean your hearing aids daily - in the morning before putting them in.
  • Clearing the opening of wax allows sound to reach your ear.
  • Use the wax loop using a picking motion to gently clear the opening.
  • Wipe them off with a dry cloth to prevent itching.
  • Cleaning tools are provided at fitting. Replacement cleaning tools can be ordered using the blue VA Form 2346, Request for Batteries and Accessories card.

I think my military service caused my hearing loss. Can I receive compensation for that?

Contact the benefits assistance office at the Coatesville VA Medical Center at (610) 384-7711, ext. 4239.

When do I get new hearing aids and what happens if I lose them?

  • Veterans are eligible for hearing aids every 4 years.
  • Hearing aids, remotes, and accessories are covered against loss and damage for up to 2 years - each may be replaced only once.
  • Loss/damage warranty date is provided on the paperwork you received at the fitting.
  • Veterans should keep older hearing aids for spare use.
  • Two pairs of hearing aids may be registered for batteries and repairs.
  • Hearing aids issued by the VA are government property. They should never be thrown away. Please turn in any unused hearing aids to the Coatesville VA Medical Center Audiology clinic.

How often do I change batteries?

  • Battery drain depends on active hearing aid features and how many hours the aid is used.
  • Open the battery door on the hearing aid when not in use to slow battery drain.
  • Most hearing aids have an audible signal when it’s time to change the battery.
  • If you wear a pair of hearing aids, change both batteries at the same time.
  • Batteries should be stored in a cool, dry place - no refrigerators.

Contact Info

Location

  • Building 69

Contact Number(s)

  • 610-383-0217

Hours of Operation

  • Monday thru Friday
    8:00am to 4:30pm