VEText Adds Safe Check-in Option - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center

 

VEText Adds Safe Check-in Option

A hand holds a cellphone in front of the steering wheel of a car with the word here typed ready to send. Through the windshield the way finder on Coatesville VAMC campus is visible.

To use the Patient Tracking feature of VEText, send the text message “here” to the number “53079” using a cellphone on file in your electronic health record once you have arrived in the parking lot of the facility where you have a scheduled appointment. This notifies the care team that you are at the facility waiting to be called to your appointment.

Friday, August 14, 2020

Coatesville VA Medical Center is piloting a new VEText feature called VEText Patient Tracking, allowing you to check-in for scheduled appointments from the safety of your vehicle.

An interactive mobile solution already in use, VEText reminds you of upcoming appointments via text messaging and was developed by Veterans Health Administration to offer Veterans a quick and easy way to confirm and/or cancel appointments.

To use the Patient Tracking feature of VEText, send the text message “here” to the number “53079” using a cellphone on file in your electronic health record once you have arrived in the parking lot of the facility where you have a scheduled appointment. This notifies the care team that you are at the facility waiting to be called to your appointment. 

You will receive and auto-response from VEText acknowledging the check-in and a request to await further instructions. Once the provider is ready to see you, you will receive another message letting you know it is okay to proceed to the appointment. If you experience problems with VEText or have additional questions, call our scheduling line at 610-383-0239 and speak with one of our staff members.

Veteran who don’t have a cellphone with texting capability will be directed by staff, located at the building entrances, to an identified waiting area or directed to the proper clinic.

VEText only works for VA health care appointments at your local medical center and outpatient clinics.  Veterans will not receive text message reminders for appointments in Lab, Community Care, Research, Telephone Clinics, and HBPC. These text messages are in addition to and do not replace the letters and automated phone calls Veterans already receive for appointment reminders.

VEText Patient Tracking joins a growing number of initiatives at Coatesville VAMC designed to keep Veterans safe by reducing the amount of time spent in large gathering spaces like waiting rooms.

VA Video Connect allows Veterans and their caregivers to meet virtually with their VA care teams on any computer, tablet, or mobile device with an internet connection and accounts for more than 9,500 appointments since March.

Coatesville VAMC also offers 16 weeks of free online access to live yoga, tai chi, qigong and meditation instruction through Ompractice.

Visit the VEText FAQs page if you have more questions about this service.

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