Adjustments to Services and Operations - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center

 

Adjustments to Services and Operations

Map of the campus

Updated map of the campus showing changes to entrances.

Friday, March 13, 2020

VHA is responding to the rapidly changing Coronavirus 2019 (COVID-19) situation. There are NO cases of COVID-19 at the Coatesville VA Medical Center. For precautionary reasons, we have activated 100% screening measures for COVID-19 for anyone coming onto the medical center campus and at all our locations. Screenings will be done daily, 7-days a week. All employees, Veterans, visitors, volunteers, vendors and contractors will be screened. Our response to the coronavirus requires us to adjust access to the campus and the way we deliver some of our services and programs until further notice.

Entry and Parking
The Front Hill entrance is closed and the Main entrance near parking lot A is now exit only. Please enter onto the main campus through the gate at Delaware Ave, near building 70 and near parking lot D across from the Community Living Center. Follow the signs alongside Blackhorse Hill Road. Everyone will be screened before continuing onto their destination.

COVID-19 Screening
Each person will be screened before entering the campus every day. Please expect short delays and traffic congestion during peak hours. You will be asked screening questions as you arrive on campus, if you are driving, you will be asked these questions while in your car. If you have a successful screening, you will receive a One-Day Entry Pass. Keep this pass on you at all times. We apologize for the inconvenience as this process is being implemented for everyone's safety.

Positive COVID-19 Screening
If your responses warrant further discussion, you will be asked to pull over and call (610) 384-7711 and then press 3 to speak to a nurse or directed to further screening by one of our staff. We ask for your patience as these measures are necessary to protect your health, the health of our Veterans, staff and visitors.

Appointments
We are working to reduce in-person appointments. All Veterans should confirm their previously scheduled appointments before arriving at Coatesville VAMC or our Spring City and Delaware County CBOCs. When possible, we will work to convert your appointment to a Telehealth appointment or reschedule routine and follow up appointments. To get started with a Telehealth appointment call the National VA Telehealth Help Desk at 866-651-3280 or 703-234-4483 and then press 1 or visit https://mobile.va.gov.

Not Feeling Well?
If you are not feeling well, please call us first at (610) 384-7711 and press option 3 to speak with a nurse before arriving at CVAMC. The nurse will review your symptoms, provide care recommendations and suggest next treatment steps, if necessary.

Events
We are limiting large groups to prevent illnesses from spreading and are postponing all group meetings, sessions and events until further notice. If you have questions regarding groups you normally attend, please contact the coordinator for up to date information. Postponed events include but are not limited to Chapel services, Women's History Month events, Whole Health events and Caregiver Support program events. All recreation services events are postponed.

Voluntary Services are still accepting donations from the community and volunteers are welcome to serve in specific roles. Please contact Voluntary Services at (610) 384-7711 extension 4228.

Visitors
No visitors will be permitted on campus to include but not limited to family, friends, personal rides, and taxi-like services. These restrictions extend to our residential programs located in the domiciliary facilities, Grant and Per Diem Programs and Community Living Center (CLC). The only exception is for family members of hospice patients upon coordinated approval with the CLC staff.

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