Current Operating Status - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center

 

Current Operating Status

Situation Update

As of Wednesday, May 20, 2020 4:23 PM EDT

Entering the Coatesville Campus
All employees, Veterans, volunteers, vendors and contractors will need to show a photo ID and will be screened for COVID-19 symptoms upon entry to the campus. Our response to the coronavirus requires us to adjust access to the campus and the way we deliver some of our services and programs until further notice. COVID-19 screening will occur at the parking lot D entrance. Note the South Entrance or Front Hill from Business Route 30 and the main gate are closed.

Click here to view a campus map with entrance and screening points.

No Emergency Room at Coatesville VAMC
If you develop severe symptoms of COVID-19, go to the nearest Emergency Room or call 9-1-1. According to the CDC, trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, or bluish lips or face. Urgent Care is available during the hours listed below. If you feel sick or have a health care question, call 610-384-7711, and choose option #3.

The Coatesville VA Medical Center Urgent Care Center Hours
The Urgent Care Center is open weekdays from 7:30 a.m. to 5 p.m. and closed on weekends and federal holidays. If you are arriving with COVID-19 symptoms, call 610-384-7711 and choose option #3 before departing. For a medical or mental health emergency, please call 9-1-1 or go to the nearest emergency room. The Suicide Prevention Veterans Crisis Line is 1-800-273-8255, then, press 1.

Appointments
Extended clinic hours are cancelled until further notice. We are currently reducing in-person appointments. When possible, we are converting Veteran's appointments to a telehealth appointment or reschedule routine and follow up appointments. To change an appointment, Veterans may call 610-383-0239. To get started with telehealth appointments, call the National VA Telehealth Help Desk at 866-651-3280 or 703-234-4483 and then press 1 or visit https://mobile.va.gov.

Relocated Clinics
All Primary Care, Geriatrics and Extended Care Primary Care (GEC PC), Mental Health, Physical Medicine and Rehabilitation (PM&R) outpatient clinics are now held in building 3. Veterans should go directly to building 3 after confirming their appointments.

Limited Pharmacy Pickups
The pharmacy pick-up window is only be available to patients with urgent needs. "Urgent needs" is defined as Veterans who have been seen in urgent care or when service chiefs and pharmacy chiefs have coordinated special pick-up arrangements for the Veteran. All other prescriptions will be delivered by mail. Once social distancing is no longer required, we will reinstitute pick up services. We apologize for the inconvenience this may cause.

VA Copayments and the Agent Cashier Window
The Agent Cashier window is not accepting in-person payment of VA copay bills. Until restrictions are lifted, you may pay your bill using one of three methods:

  • Pay online directly from your bank account or by debit or credit card on the secure pay.gov website.
  • Pay by phone using a debit or credit card by calling us at 610-384-7711, ext. 4445 or ext. 4442. We can accept phone payments Monday through Friday from 8:00 a.m. until 3:00 p.m.
  • Pay by mail by sending your payment stub, along with a check or money order made payable to "DVA" to the address below. Be sure to include your account number on the check or money order.
    Department of Veterans Affairs
    Attn: Agent Cashier (04D)
    1400 Black Horse Hill Road
    Coatesville, PA 19320

Not Feeling Well?
Veterans with flu-like symptoms, including but not limited to cough, shortness of breath, difficulty breathing, fever, chills, muscle pain, sore throat, and a new loss of taste or smell, should call 610-384-0239 before visiting your local medical center or clinic. The nurse will review your symptoms, provide care recommendations and suggest next treatment steps, if necessary.

Volunteers
Voluntary Services is not accepting their normal donations but have asked for donations of homemade masks, sweet and salty snacks, and monetary donations. Volunteers should call the office at 610-384-7711, ext. 4272 for the most up to date information.

Events
We have halted large groups to prevent illnesses from spreading and are postponing all group meetings, sessions and events until further notice. If you have questions regarding groups you normally attend, please contact the coordinator for up to date information. Postponed events include but are not limited to Chapel services, Whole Health events and Caregiver Support program events. All recreation services events are postponed.

Visitors
Visitors are not permitted on campus at this time. This includes, but is not limited to, family, friends, personal rides, and taxi-like services. Veterans entering the campus are permitted one escort or guest. These restrictions extend to our residential programs located in the domiciliary facilities, Grant and Per Diem Programs, and Community Living Center (CLC). The only exception is for family members of hospice patients who coordinate approval with the CLC staff in advance.

Read VA’s latest information on coronavirus at https://www.publichealth.va.gov/n-coronavirus/.

Facility Status

Parent Facility
Coatesville VA Medical Center Normal Hours
Outpatient Clinics
Delaware County VA Clinic, Pennsylvania Normal Hours
Spring City, Pennsylvania Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: Monday-Friday
    8:00 am-5:00 pm
    610-384-7711 or
    1-800-290-6172
    Evenings and Weekends
    1-888-558-3812
  • Change Your Appointment: 610-384-7711 ext 4239 or
    1-800-290-6172 ext 4239
    For urgent care admissions, call ext 4290
  • Media Inquiries: 610-384-7711 ext 4348
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 610-384-7711 or
    1-800-290-6172, then hold for operator
  • Pharmacy Refill: 610-380-4357 or
    1-800-290-6172, press 3
  • Staff Locator: 610-384-7711 or
    1-800-290-6172, then hold for operator
  • Telephone Care: Monday-Friday
    8:00 am-5:00 pm
    610-384-7711 or
    1-800-290-6172
    Evenings and Weekends
    1-888-558-3812

The Coatesville VA Medical Center has its own police and fire department that can be reached for in-house emergencies.

  • Coatesville VAMC Fire Department: 610-383-0285
  • Coatesville VAMC Police Department: 610-383-0222