Urgent Care - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center

 

Urgent Care

Exterior image of the Coatesville VA Medical Center Urgent Care Center in Building 3.

The Coatesville VA Medical Center will be reducing its Urgent Care Center operating hours gradually through a three-phased process.

Thursday, October 3, 2019

Upcoming Changes to Urgent Care Center Hours of Operations

The Coatesville VA Medical Center will reduce its Urgent Care Center (UCC) operating hours from its current 24/7 operations to Monday-Friday, 7:30am-5:00pm, and be closed on weekends and Federal holidays. The restructure of UCC hours will be implemented gradually through a three-phased process.

  • October 28, 2019 – UCC will be open from 7:30 a.m. to 8:00 p.m. weekdays, and 7:30 a.m. to 3:30 p.m. on weekends and will be closed on Federal holidays.
  • January 6, 2020 – UCC hours will be 7:30 a.m. to 5:00 p.m. weekdays, and 7:30 a.m. to 12:00 Noon on weekends and will be closed on Federal holidays.
  • March 2, 2020 – UCC will be open weekdays only from 7:30 a.m. to 5:00 p.m. and will be closed on weekends and Federal holidays.

Our goal is to provide quality and safe health care to our Veterans. Urgent Care Centers are used to treat minor illnesses or injuries and are not open 24/7. Coatesville VAMC does not provide 24/7 emergency services but will provide full urgent care services during its weekday hours of operations to include pharmacy, radiology and laboratory. Community emergency rooms are available at all hours for life-threatening conditions.

Veterans may contact the 24-hour medical care advice-line with health-related questions at 610-384-7711, Press 3.

During the new hours of operation, UCC will continue to provide walk-in care for urgent, non-life-threatening symptoms such as minor injuries and acute mental or physical illness beyond what can typically be managed in primary care clinics. Our primary care and mental health clinics also have same day appointments available during business hours for unplanned care that is appropriately delivered in those programs.

Coatesville VAMC’s acute mental health unit will continue to admit patients from community hospitals and other VA emergency rooms 24/7.

Eligible Veterans also have the option under the recently implemented MISSION Act, to go to an in-network urgent care provider without prior authorization. To find a participating urgent care location, please visit https://vaurgentcarelocator.triwest.com/Locator/Care.

If you want to talk with someone about your recent MISSION Act experience, call the Office of Care Coordination at 610-384-7711, extension 3659.

Important Numbers to keep handy:

  • Medical or mental health emergency
    Call 9-1-1 or go to the nearest emergency room
  • Suicide Prevention Veterans Crisis Line
    Call 1-800-273-8255, Press 1
  • Urgent Care Legibility Verification
    1-833-483-8669
  • VA Urgent Care Support Line
    1-866-620-2071
  • MISSION Act Benefits
    610-384-7711, Option 6

 

Understanding Where to Go for Care:

Contact Primary Care for:

  • Cold, flu, sinus infection, sore throat, migraine
  • Diarrhea, nausea, vomiting
  • Sprains and cuts
  • Exams, tests, or shots
  • Chronic conditions
  • Scheduled follow-up care

Visit Urgent Care for:

  • Minor illnesses or injuries when Primary Care is unavailable
  • Request VA tele-urgent care visit – Choose option 3 when you call your VA Medical Center’s main phone number. Same day access and virtual providers are available.

Go to the ER if you experience:

  • Chest pain
  • Difficulty breathing
  • Severe abdominal pain
  • Severe fracture or burn
  • Head injury or blurry vision
  • Slurred speech or sudden paralysis

Why call your VA primary care team first?

  • VA can provide you with better care because they know you.
  • VA has access to your medical records and knows your medical history.
  • VA is always a call away to direct you to the right place for care.
  • VA can offer care to help prevent you from getting sick.

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