Same-Day Services at Coatesville VAMC - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center


Same-Day Services at Coatesville VAMC

"I receive outstanding care here. The Patient Care Team is always responsive and if I need anything I can count on same day service. I'm truly blessed with the services that I receive," said Joe Petrella, Veteran, U.S. Navy (1971-1977).

Monday, December 19, 2016

The Veterans Health Administration is undergoing one of the largest transformations in its history, and we're proud to say that the efforts of the Coatesville VA Medical Center are pivotal to this transformation.

MyVA Access is focused on providing Veterans with timely access to care, especially Veterans with needs for care right away. Known as Same-Day Services, it means that a Veteran with a need for care right away will have that care addressed the same day. According to VA Under Secretary for Health Dr. David Shulkin, this means "When you contact us, we will address your need that day or schedule appropriate follow up care, depending on the urgency. We may address your health care needs by providing face-to-face visit, returning a phone call, arranging a telehealth or video care visit, or scheduling a future appointment."

Basically, when Veterans require primary care assistance right away, during regular business hours, they are able to get services the same day or if after hours, by the next day. Additionally, if a Veteran is in crisis or has another need for care right away in mental health, they will receive immediate attention from a health care professional at Coatesville VA Medical Center. Any Veteran new to mental health with a non-urgent need will receive an initial screening evaluation by the next calendar day.

We have opened same-day appointments in our clinics when a provider determines they need to see a Veteran. Veterans can also use systems like secure messaging through MyHealtheVet to contact their providers if they need help or have a question about their health care needs. We are also pioneers in the world of telehealth, which allows our Veterans to work with a specialist, oftentimes without the need to travel past their local clinic.

The national goal is to have all 166 VA medical centers capable of providing Same-Day Services by December, but we're proud to say that Coatesville VA Medical Center is among the 123 facilities in the country already providing same-day access. As the health care provider for Veterans in this region, our goal is to make each Veteran's experience with us an exceptional one, through excellent customer service and the provision of high quality, safe, and effective health care. Our health services include primary care, mental health, geriatrics and a variety of specialty services. We encourage every Veteran to take advantage of their benefits and to enroll with the VA Health Care System. The process is simple and can be accomplished by contacting our enrollment office at (610) 383-0266 where your eligibility for service can be determined or by visiting the eligibility section of our website to enroll online.


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