About the Coatesville Veterans Affairs Medical Center - Coatesville Veterans Affairs Medical Center
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Coatesville Veterans Affairs Medical Center


About the Coatesville Veterans Affairs Medical Center

Caring for our Nation's Veterans continues to be the guiding mission of the Coatesville VA Medical Center. Our core values are Integrity, Commitment, Advocacy, Respect and Excellence. These values define our culture and strengthen our dedication to those we serve.

The Coatesville Veterans Affairs (VA) Medical Center is one of 150 VA medical centers nationwide. The medical center and its outpatient clinics in Spring City and Newtown Square, Pa. comprise an integrated health care system dedicated to providing Veterans with health care that improves their health and well-being. The health care system offers urgent care, primary care, specialty care, mental health care, long term care, pharmacy and numerous supportive services to outpatients, inpatients and residential patients. In fiscal year 2018, the medical center served 19,250 Veteran patients, and had 234,350 outpatient visits, and 2,511 inpatient and residential admissions. There are 302 operating beds, and approximately 1,235 employees.

All Veterans who are treated at the Coatesville VA Medical Center must be eligible for and enrolled in VA health care.  Eligibility and enrollment professionals can be reached at 610-383-0265 or 610-383-0266.  Visit us at www.coatesville.va.gov and www.facebook.com/coatesvillevamc.

Mission Statement
To honor America’s Veterans by providing exceptional health care that improves their health and well-being.

Vision Statement
We strive to be a patient-centered, integrated health care organization for Veterans, providing excellence in health care, research and education; an organization where people choose to work; an active community partner and a back-up for national emergencies.

Core Values
Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

Core Characteristics
Trustworthy: VA earns the trust of those it serves – every day – through the actions of all employees. They provide care, benefits, and services with compassion, dependability, effectiveness, and transparency.

Accessible: VA engages and welcomes Veterans and other beneficiaries, facilitating their use of the entire array of its services. Each interaction will be positive and productive.

Quality: VA provides the highest standard of care and services to Veterans and beneficiaries while managing the cost of its programs and being efficient stewards of all resources entrusted to it by the American people. VA is a model of unrivalled excellence due to employees who are empowered, trusted by their leaders, and respected for their competence and dedication.

Innovative: VA prizes curiosity and initiative, encourages creative contributions from all employees, seeks continuous improvement, and adapts to remain at the forefront in knowledge, proficiency, and capability to deliver the highest standard of care and services to all of the people it serves.

Agile: VA anticipates and adapts quickly to current challenges and new requirements by continuously assessing the environment in which it operates and devising solutions to better serve Veterans, other beneficiaries, and Service members.

Integrated: VA links care and services across the Department; other federal, state, and local agencies; partners; and Veterans Services Organizations to provide useful and understandable programs to Veterans and other beneficiaries. VA’s relationship with the Department of Defense is unique, and VA will nurture it for the benefit of Veterans and Service members.


Coatesville VA Medical Center