Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m.  Emergencies are seen 24 hours a day, 7 days a week.  Review our visiting hours and polices page for visitor hours.

General Questions

To E-mail a general question on any subject,  please click here.

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting policies and hours page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o Coatesville VA Medical Center
1400 Black Horse Hill Road
Coatesville, PA 19320-2096

For the location of an inpatient or their phone number, dial the Medical Center at(610) 384-7711 (or 1-800-290-6172), and hold for the operator who will assist you.

Telephone Care

Please contact our telephone care line if you need non-emergency medical advice, have a question about your medication, or need to schedule a non-urgent appointment. For emergencies dial 911.

Non-emergency calls:

Monday through Friday 8:00 a.m. - 5:00 p.m.

• Within Coatesville calling area 610-384-7711
• Outside of the Coatesville calling area:
  Toll-free 1-800-290-6172
• If you are sick and wish to speak to a nurse, hold for the operator who will assist you in connecting the call.

Evenings and Weekends

• For non-emergency dial the Nurse Health Line at 1-888-558-3812

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at (610) 384-7711 (or 1-800-290-6172).

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact our Public Affairs Office at 610-383-0203.

Webmaster

To report problems with this website, please contact the Webmaster.